Administrative and Management FAQ

These are questions frequently asked by Wheelhouse Administrators

When will my card be charged?
Your card will be charged monthly following the expiration of your test drive subscription (if you have one.) You can check your monthly payment schedul...
Thu, 22 Nov, 2018 at 12:27 AM
Can I adjust the number of Seats my Account has?
Yes!  Only the Account Representative has this access however. We've created a quick video tutorial showing you how:  As well, below are writt...
Wed, 29 Sep, 2021 at 4:44 PM
How can I view my payment history?
Here's a quick video showing how to view your payment history: Only the Account Representative has access to the account tab where the payment li...
Wed, 29 Sep, 2021 at 2:55 PM
Can I subscribe to more than one product at a time?
Here's a quick video showing you how to add a subscription to your account: Only the Account Representative has access to the account tab where addi...
Wed, 29 Sep, 2021 at 2:04 PM
Can I upgrade my test drive subscription early?
Yes! Simply navigate to the Account tab on the Wheelhouse menu. To the right, you will see a Subscriptions section. Select Upgrade Subscription and follow t...
Sat, 24 Nov, 2018 at 8:15 PM
How do I suspend or cancel my Product Subscription?
Here's a quick video showing you how to suspend a product subscription: Only the Account Representative has the authority to do this. Naviga...
Tue, 16 Jul, 2024 at 2:43 PM
How can I extend course deadlines?
We've created a quick video tutorial showing you how:  As well, below are written instructions with screenshots if you prefer:  **Note: Cour...
Tue, 16 Jul, 2024 at 2:33 PM
Where do I find my team's earned certificates?
From the people tab, select the name of the team member whose certificate you are searching. In the details panel, scroll down to "Certificates." ...
Thu, 7 Feb, 2019 at 8:04 AM
How can I update my profile information?
From the Profile tab, select the pencil icon. A box will populate which will allow you to change your e-mail address, name, business phone, and personal pho...
Tue, 16 Jul, 2024 at 2:54 PM
How can I change the primary contact on my account?
From the Account tab, select the pencil icon next to the name of the primary contact. From the drop-down box, select your new primary contact. Don't for...
Sun, 3 Feb, 2019 at 7:22 AM