Administrative and Management FAQ

These are questions frequently asked by Wheelhouse Administrators

How can I change the Account Representative and Primary Contact?
Here's a short video showing you how: To change the Account Representative (also known as the Dealer Representative), you must be the current ...
Mon, 17 Jun, 2019 at 12:18 PM
How can I update my address?
Go to the Account tab. Select the pencil icon next to the first line of your address. 
Thu, 7 Feb, 2019 at 8:07 AM
How can I update my payment method?
Only the Account Representative has the ability to update the payment method on the account. They can do so from their Account tab. Navigate to the Acc...
Fri, 17 Sep, 2021 at 1:24 PM
Your Training Transcripts - Administrators and Managers
Wheelhouse College Administrators and Managers can access Transcripts of their training progress through the Transcript feature.  (For information on how St...
Thu, 6 Jul, 2023 at 2:03 PM
How can I subscribe to another product?
1. Navigate to the Account page. 2. Locate the Subscriptions panel and select "+add another subscription." 3. Select the product to which you wo...
Sun, 3 Feb, 2019 at 8:24 AM
How can I add a new Location?
Only the Account Representative can add Locations to an Account. Once the Account Representative is logged in, they can follow these steps: Navigate t...
Fri, 17 Sep, 2021 at 1:44 PM
How can I change a user's role?
Only an Administrator or Manager can change a user’s role We've created a quick video tutorial showing you how:  As well, below are written ins...
Wed, 29 Sep, 2021 at 11:44 AM
How can I add a location to a user's profile?
We've created a quick video tutorial showing you how:  As well, below are written instructions with screenshots if you prefer:  1. First, be su...
Wed, 1 May, 2019 at 12:23 AM
How do I reset a user's password?
Here's a quick video showing you how to reset a user's password: Please note that user passwords can only be reset by each user individually. ...
Wed, 29 Sep, 2021 at 1:39 PM
How do I convert from a Test Drive to a full subscription?
Here's a quick video showing you how to convert from a Test Drive to a full subscription: First, go to your Account tab and locate the "P...
Wed, 29 Sep, 2021 at 2:37 PM