Administrative and Management FAQ

These are questions frequently asked by Wheelhouse Administrators

How do I delete a User?
As an Administrator or Manager, you may need to delete a user. Keep in mind that if you do that, the user will be deleted immediately and lose access to and...
Fri, 17 Sep, 2021 at 2:30 PM
How can I change the role of someone on my team?
Occasionally, you may wish to change a user's role from Staff to Manager or Administrator, and maybe even Account Representative. Click on the links bel...
Tue, 8 Oct, 2019 at 12:55 PM
How do I Seat a User in a Product?
As a Manager, Administrator or Product Owner, you will need to seat users in products before enrolling them so that they can begin training. Here's how:...
Fri, 12 Nov, 2021 at 1:56 PM
How can I reactivate my suspended subscription?
Only an Account Representative can do this. Scenario 1:  When a dealership has a subscription to one or more products on the Wheelhouse College site ...
Wed, 5 Aug, 2020 at 11:28 PM
Product Preview
Wheelhouse College Account Representatives can initiate Previews of additional Products offered by Wheelhouse College.  Product Previews are free and last f...
Sun, 12 Feb, 2023 at 2:34 PM
Product Catalog
The Product Catalog provides information on Wheelhouse Products to which an Account is not currently subscribed (or has not previously been subscribed). ...
Sun, 12 Feb, 2023 at 2:31 PM
Does Wheelhouse College have a Referral Program?
YES! The Wheelhouse College referral program is open to all accounts with active public-product subscriptions. Account Representatives can invite friend...
Fri, 2 Jun, 2023 at 5:00 PM
How do I view and download the training progress of my users?
For Admin and Manager users, running a Training Progress Report is an easy way to see exactly what your team has accomplished and how much training they hav...
Thu, 6 Jul, 2023 at 2:15 PM
How do I resend a User's invitation to begin training?
Administrators and Managers may sometimes need to resend Users' invitations to begin training, and there is an easy way to do so. However, we recommend ...
Wed, 29 May, 2024 at 9:59 PM