Administrative and Management FAQ

These are questions frequently asked by Wheelhouse Administrators

How can I track the training progress of my team?
The Administrator/Manager Dashboard provides a quick overview of your team's progress.   The Training Activity and User Eventspanel shows you the m...
Tue, 16 Jul, 2024 at 2:48 PM
How can I invite my team/add users?
To invite new team members: Click on your People tab. At the top of the page, select the +New Person link.  Enter the team member's contact informat...
Thu, 14 Nov, 2019 at 1:36 PM
How do I enroll a person or a group of people in courses?
You can enroll your team members in courses individually or as a group from the People tab.  To enroll a person individually: Click on the person'...
Thu, 16 Sep, 2021 at 7:32 PM
Can staff members be enrolled in management courses?
Yes! We encourage you to enroll any rockstars on your team in management training courses.
Tue, 27 Nov, 2018 at 10:39 AM
How can I unlock a failed exam?
Note: Only a Manager, Administrator or Product Owner of an Account can unlock failed exams. If you are a Staff person, you will need to request this be ...
Fri, 12 Nov, 2021 at 1:40 PM
How many people can I invite?
Your base subscription includes 10 seats, which are an individual’s license to train on Wheelhouse College. You may invite as many users as you wish, but fo...
Wed, 20 Oct, 2021 at 3:20 PM
Which courses should I enroll my team in?
When you go to add new member profiles to your team, you'll notice that we have automatically placed users into a standard course enrollment based on th...
Tue, 27 Nov, 2018 at 10:38 AM
How do I Unseat or Remove a Person from a Product?
Only the Account Representative can unseat a person.  When you Unseat a user from a Product, you remove the person's access to the Product's con...
Sat, 26 Aug, 2023 at 11:50 PM
How do I unenroll someone from a course?
You can unenroll someone from a course directly from your Manager Dashboard.  Simply select the department, locate the team member, and find the wrench ...
Mon, 10 Aug, 2020 at 4:02 PM
What is a Seat and how does it work?
Seats are an individual’s license to train on Wheelhouse College.  Just like a student in a brick and mortar classroom, Seats are given to students of all l...
Tue, 12 Mar, 2019 at 3:10 PM