Only the Account Representative can unseat a person. 

When you Unseat a user from a Product, you remove the person's access to the Product's content. Additionally, the record of his/her training progress will no longer appear in the Details Panel on the People page of Administrators or Managers. However, the unseated individual’s training progress and Certificates can still be viewed by Administrators and Managers by running a Progress Report from the People tab. Unseated Administrators and Managers can also view their own past training progress via the Transcript link on their Your Courses tabs. Unseated Staff users can view their own past course work and Certificates by going to the login page and clicking "Download your transcript." (If a user is re-seated, his/her training progress will once again appear in the Details Panel on the People page.)

We've created a short video tutorial showing you how to Unseat someone:  


     As well, below are written instructions with screenshots if you prefer: 


To perform the Unseat action:
  1. Navigate to the Account tab and locate the Subscriptions section on the right side of your screen. 
  2. Select View/Adjust Seat Assignment to activate the Seats Panel.
  3. Here you can Unseat people for a small fee - the fee varies per Product.  If a user has not started any Courses and has not had access to the Library, the person can be removed without any fee. If the person has started Courses or has had access to the content Library, the user must be Unseated.
  4. You will be asked to review and confirm a message displaying the total unseating charge before your Account is charged and the action is completed.