Note: Only a Manager, Administrator or Product Owner of an Account can unlock failed exams.


If you are a Staff person, you will need to request this be done by a Manager or Administrator on your Account.  You can see a list of these users on your Profile tab.


If you are a Manager, Administrator or Product Owner, you can unlock a failed exam from the course action panel on the People tab.

  1. From the People tab, select the user who has failed the exam. Their information will populate in the Individual course action panel to the right of your screen.
  2. At the lower portion of this panel, you will select Current Enrollments to expand a list of courses in which the user is currently enrolled.
  3. Scroll to the failed course and select it.
  4. The course will expand; select Manage Course and a list of options will pop up, including Unlock Final Exam.
  5. Select this link to reset the exam so the user can retake it.